Returns & Exchanges

At NOVEL, we want you to be completely satisfied with your purchase. If your new attire isn't quite right, we offer a seamless return process for all eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

• 2.
  Package Your Items

  Place the unworn items with original tags attached back into their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.