Frequently Asked Questions
Everything you need to know about shopping with NOVEL.
How do I determine the right size for my NOVEL garments?
Each product page features a detailed size guide with specific measurements. Since our silhouettes range from tailored to oversized, we recommend checking the 'Fit Notes' section for individual styling advice.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
Do you offer international shipping?
Yes, NOVEL ships worldwide. International delivery times typically range from 7 to 14 business days depending on the destination and customs processing.
How should I care for my NOVEL pieces?
To ensure longevity, we recommend following the care label instructions on each garment. Most of our premium fabrics benefit from cold hand-washing or eco-friendly dry cleaning.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.